Terms of Service

Terms of Service

Last updated: November 2026

Important Notice

This website is a travel guide. It does not run flights or tours and does not take bookings. Flight and tour links go to GetYourGuide or Viator, and room links go to Expedia through our partner Stay22; any booking is made there. Some links on this site are affiliate links: if you book through one of them we may earn a commission, and the price you pay is the same. We help you choose, but we do not sell or run any balloon flight, tour or hotel ourselves. Flights and tours are run by local operators, and the operator’s name appears on each listing; rooms are run by the hotels.

By following a booking link you leave this site; the booking is made with GetYourGuide, Viator or Expedia under that platform’s terms and the operator’s or hotel’s.

Bookings & Payment

  • Bookings are processed by the platform you choose (GetYourGuide, Viator or Expedia) and fulfilled by the tour operator or the hotel.
  • By completing a booking, you agree to the platform’s terms and the operator’s policies: GetYourGuide General Terms and Conditions, Viator Terms and Conditions.
  • Booking confirmations and vouchers are issued by the platform you booked with.

Cancellation & Refund Policy

Cancellation terms are set by the platform and the operator and are shown on each listing before you pay.

To cancel or modify a booking: contact the platform you booked with, using the details in your booking confirmation email.

Prices Shown on This Site

Prices, ratings and review counts on this site are copied from the listings, with the month they were checked next to them. Operators change prices by season and by date. The price you pay is the one the platform shows at checkout.

Tour Operator Responsibility

  • The tour operator (not this website) is solely responsible for:

    • Running the flight or tour safely and as described
    • The pilots, crews, drivers, balloons, vehicles and any equipment provided
    • Its permits and insurance
    • Weather and route decisions, cancellations and changes
    • Passenger safety
    • Handling complaints or problems during the flight or tour

  • In wind, fog, rain or for safety reasons, the operator may cancel, delay or change a flight, or shorten it on the day. Refund or new-date options follow the terms shown on the listing you booked.

Liability & Disclaimer

  • This website is a travel guide that refers you to GetYourGuide, Viator and Expedia. We are not liable for:

    • Flight or tour quality, safety, or the accuracy of descriptions
    • Personal injury, loss, or damage during a flight or tour
    • Cancellations, delays, or changes made by operators
    • Disputes between customers and operators or hotels

  • Balloon flights take place outdoors: early-morning road transfers, take-offs and landings in open country, and time standing in a basket in cold, wind and sun. Everyone takes part at their own risk and must follow the pilot’s and the crew’s safety instructions.

  • The operator’s own liability terms apply as stated in its booking conditions.

Intellectual Property

Tour titles, descriptions, images and prices come from GetYourGuide, Viator and the tour operators. All trademarks and content belong to their respective owners.

Changes to Terms

We may update these terms periodically. Continued use of this site constitutes acceptance of updated terms.

Contact

Need to cancel or change a booking? Open your GetYourGuide, Viator or Expedia confirmation email and use Manage booking, or log in to the platform with the email you booked with. We can’t see or cancel bookings.

For booking-related questions, contact the platform you booked with via your booking confirmation.

For website inquiries: info@globoaerostaticoteotihuacan.com